Returns, Exchanges, & Warranty
What is your return and exchange window?
Return windows begin the day the tracking system marks the item as delivered:
What are the rules for exchanges?
You are permitted a maximum of 3 exchanges per original order (resulting in up to 4 pairs total received).Upon receiving the 4th pair, no further exchanges are allowed; your options are strictly limited to keeping the boots as-is (final sale) or requ
What condition must items be in to qualify for a return?
All returned items must be unworn, unused, in original condition, and in original packaging with all original tags attached. Items showing signs of wear, alteration, or custom modifications—such as stretching, conditioning, waterproofing, dyeing, pai
How do I ship my return?
All returns must use the free return shipping label provided by us. Return labels expire 25 calendar days after issuance and cannot be extended or reissued. No exceptions.
Are there any non-returnable items?
Yes. Products marked as Final Sale, Non-Returnable, Clearance, or Special Release cannot be returned or exchanged.
What is your product warranty?
We warrant products purchased directly from our site to be free from manufacturing defects in materials and workmanship for 30 days from the delivery date (for the original purchaser). If you believe you have a manufacturing defect, please contact Cu
Need Help? Contact Us
Have questions about your order, a return, or warranty claims? Reach out to our team: