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Report a quality issueUpdated 9 months ago

  • For any quality issues with any boot product over the 30 natural days period or with obvious use you are required to provide the following; the order number, an explanation of the issue found, and pictures of both boots from the front, back, sides, insoles, sole, heels and area where the issue is (if possible/visible). 
  • These images will be inspected by our Quality Inspection Team, which will determine if it is approved or declined for replacement, exchange, or refund. If it is approved, we will notify you and continue with the appropriate process. If it is declined you will be notified and we will provide you with other possible solutions for the issue if there are any. 
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