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Lost PackageUpdated 3 months ago

In the case of a lost package, we will open an investigation with the carrier which can take 8-15 business days or more before its conclusion. Whether it is on its way to the destination you provided or on its way to us for an exchange or a refund process an investigation must be opened. We may provide the carrier with your contact information such as your name, phone number, e-mail, and address if necessary for the investigation. We will not be held liable to provide an exchange, replacement, credit, partial credit, partial refund, or refund until the investigation has concluded with an acceptance of fault from the carrier.

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