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How do I return my boots?Updated 3 months ago

                                                
  • Through Returns
    • You will need your order number of 5 digits and the email you created the order with. Access the following link https://help.corralboots.com/en-US/ssp/login
    • Select Email or SMS to receive a code to access your order for the return. 
    • Once you have gained access you will be able to view your orders available.
    •  Select the order you want to process an exchange or refund for, then select the item you wish to return.
    • Once you selected the item select the reason for the return to be taken to the next window. 
    • If you want to process an exchange Select exchange then select the size you want to exchange the item for. 
    • If you want to process a refund select return item. 
    • Select Continue to finish the process and have the label automatically emailed to you or you can download it to print it out. 
    • Shipping label is valid for a maximum of 25 natural days from its activation date. Once the system shows the label as expired any product sent after the expiration date will not be accepted.
  • Through Customer Service
    • You can start a chat or send an email to [email protected] or [email protected] with you order number, reason for return, and specify if you want a refund or an exchange. If you are looking for an exchange let them know the size you want to exchange them for.
    • Exchanges are only in size NOT in style. 
    • Shipping label is valid for a maximum of 25 natural days from its activation date. Once the system shows the label as expired any product sent after the expiration date will not be accepted.

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