What if my package is lost or stolen?Updated 2 hours ago
- Lost Packages: If a carrier investigation is required, please note that carrier investigations typically take 15 to 30 business days or longer. Refunds, replacements, or credits are evaluated only after the investigation concludes.
- Stolen Packages: We are not responsible for packages reported stolen after confirmed delivery by the carrier. We encourage you to file a police report and contact the carrier directly.