# corralboots

> Public Help Center articles for corralboots.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Military discounts](https://help.corralboots.com/en-US/military-discounts-330211.md): If there are any issues or errors you must provide a screenshot of the error, BEFORE FINISHING THE PURCHASE to our customer service department at customerservice103@corralboots.com or customerservice2@corralboots.com. NO PRICE ADJUSTMENTS WILL BE MAD
- [Exchanges and Returns](https://help.corralboots.com/en-US/exchanges-and-returns-348088.md): If your item was purchased through a retailer and not directly on our official Corral Boots website you need to contact the retailer directly. We advise you to check out the retailer's return and exchange policies. Retailers may require proof of purc
- [Stolen package](https://help.corralboots.com/en-US/stolen-package-469496.md): We are not liable for any stolen packages; we will not be held liable to provide a replacement, credit, partial credit, partial refund or refund for the products in case of theft. In case of a stolen package that has been delivered by the carrier, yo
- [How do I receive my rewards?](https://help.corralboots.com/en-US/how-do-i-receive-my-rewards-1361114.md): Rewards are issued via email and are automatically added to your Rewards account after issuance once the 200, 400, or 600 points level that you have selected in Rewards Settings is met. Any remaining balance of points that have not converted to a Rew
- [PR/CORRAL](https://help.corralboots.com/en-US/prcorral-233501.md): To make sure your gift certificate code is activated send a picture to customerservice2@corralboots.com , customerservice103@corralboots.com or webshop@corralboots.com. Picture must be clear, complete and unmodified. · Choose your product, it
- [How do I register?](https://help.corralboots.com/en-US/how-do-i-register-233505.md)
- [How do I enter to my account?](https://help.corralboots.com/en-US/how-do-i-enter-to-my-account-233506.md): Please click on the person icon in the top right of the webpage in sign in and you will need to fill out your email and password then please click on log in.
- [Do I need to register to make a purchase?](https://help.corralboots.com/en-US/do-i-need-to-register-to-make-a-purchase-233507.md)
- [What information can I check in my account?](https://help.corralboots.com/en-US/what-information-can-i-check-in-my-account-233508.md): You can find information about your purchase and current status
- [Forgot password](https://help.corralboots.com/en-US/forgot-password-233509.md): Please click on the person icon in the top right of the webpage, and then click in forgot my password, write your email and we will send you an email to reset your password.
- [How do I check the status of my order?](https://help.corralboots.com/en-US/how-do-i-check-the-status-of-my-order-233510.md): How do I check the status of my order?
- [Shipping options](https://help.corralboots.com/en-US/shipping-options-233511.md): We offer free shipping within the USA ONLY. Restrictions
- [ETA](https://help.corralboots.com/en-US/eta-233512.md): Items are usually shipped within the same day or the following business day. Shipping is usually 3-8 business days. During sale events, high demand or inventory shipping may be delayed between 3-7 business days. Low-stock or out-of-stock items may be
- [Exotics restrictions](https://help.corralboots.com/en-US/exotics-restrictions-233513.md): Exotics restrictions According to California Penal may apply. Code, Fish, and Wildlife rules, we cannot sell exotics products such as python, crocodile, alligator and cobra within the state of California.
- [International](https://help.corralboots.com/en-US/international-233514.md)
- [Estimated time of Arrival](https://help.corralboots.com/en-US/estimated-time-of-arrival-233515.md): Once your order is confirmed you will receive your product between 5-10 business days.
- [Lost Package](https://help.corralboots.com/en-US/lost-package-469494.md): In the case of a lost package, we will open an investigation with the carrier which can take 8-15 business days or more before its conclusion. Whether it is on its way to the destination you provided or on its way to us for an exchange or a refund pr
- [Address update/ change](https://help.corralboots.com/en-US/address-update-change-469497.md): Due to different state tax restrictions (Florida, North Carolina, Texas, Georgia, Ohio, Virginia, Indiana, Michigan, Kentucky, and Illinois) we will not be able to modify the address once an order has been completed (unless is a spelling correction o
- [Stolen package](https://help.corralboots.com/en-US/stolen-package-469498.md): We are not liable for any stolen packages; we will not be held liable to provide a replacement, credit, partial credit, partial refund or refund for the products in case of theft. In case of a stolen package that has been delivered by the carrier, yo
- [Cards](https://help.corralboots.com/en-US/cards-233516.md): Credit Cards, Debit Cards.
- [Lay away options](https://help.corralboots.com/en-US/lay-away-options-233517.md): Layaway options:
- [How do I return my boots?](https://help.corralboots.com/en-US/how-do-i-return-my-boots-233518.md): Shipping label is valid for a maximum of 25 natural days from its activation date. Once the system shows the label as expired any product sent after the expiration date will not be accepted.
- [Warranty Return](https://help.corralboots.com/en-US/warranty-return-233519.md): The Warranty Period covers defects in materials and workmanship in products purchased from the Site, starts on the date of your purchase and lasts for 30 natural days. To return products, e-mail our Returns Department at customerservice2@corralboots.
- [Exchange policy](https://help.corralboots.com/en-US/exchange-policy-233520.md): We reserve the right to refuse a refund or exchange if the product shows signs of wear or has been altered from its original condition in any way, in this instance, the item(s) will be sent back to you. You will receive an automatic email confirmatio
- [Refunds](https://help.corralboots.com/en-US/refunds-233521.md): Once we have received, the boots in our Warehouse allow up to three business days for it to be processed. The refund will be reflected in your bank account within 3-5 business days. 1. Contact us with the request for a return label at customerservic
- [Report a quality issue](https://help.corralboots.com/en-US/report-a-quality-issue-348086.md): For any quality issues with any boot product over the 30 natural days period or with obvious use you are required to provide the following; the order number, an explanation of the issue found, and pictures of both boots from the front, back, sides, i
- [Return Labels](https://help.corralboots.com/en-US/return-labels-469493.md): Shipping label is valid for a maximum of 25 natural days from its activation date. Once the system shows the label as expired any product sent after the expiration date will not be accepted.
- [Boot care](https://help.corralboots.com/en-US/boot-care-233522.md): Download the boot care manual
- [Fit (size chart)](https://help.corralboots.com/en-US/fit-(size-chart)-233523.md): Size Chart
- [Boots Anatomy](https://help.corralboots.com/en-US/boots-anatomy-381670.md)
- [Promotions/Sales](https://help.corralboots.com/en-US/promotionssales-330208.md): Promotions cannot be combined, they cannot be used on sale items or limited editions unless specified otherwise. If there are any issues while trying to apply a code you must provide a screenshot of the error, and forward the email where the code was
- [Discount codes](https://help.corralboots.com/en-US/discount-codes-330209.md): Codes cannot be combined, they cannot be used on sale items or limited editions unless specified otherwise. If there are any issues while trying to apply a code you must provide a screenshot of the error, and forward the email where the code was sent
- [Military discounts](https://help.corralboots.com/en-US/military-discounts-348078.md): If there are any issues or errors you must provide a screenshot of the error, BEFORE FINISHING THE PURCHASE to our customer service department at customerservice2@corralboots.com or webshop@corralboots.com. NO PRICE ADJUSTMENTS WILL BE MADE TO THE PU
- [How to redeem your military discount](https://help.corralboots.com/en-US/how-to-redeem-your-military-discount-233503.md): Corral Boot Co. is proud to offer a 10% discount to all Active Duty, Retirees, and Veteran Military Members. This is our way of saying thank you for their service to all past and present Military members. Corral has collaborated with ID.me to verify
- [Cancelations](https://help.corralboots.com/en-US/cancelations-348087.md): If your order has not shipped, we can process the cancelation of your order for you. This cancelation may be done the same day or in a maximum of 3 business days. If your order has shipped out, you will need to wait for your order to arrive and send
- [Retailer exchanges and returns](https://help.corralboots.com/en-US/retailer-exchanges-and-returns-469503.md): If your item was purchased through a retailer and not directly on our official Corral Boots website you need to contact the retailer directly. We advise you to check out the retailer's return and exchange policies. Retailers may require proof of purc
- [What is Corral's Loyaty Rewards?](https://help.corralboots.com/en-US/what-is-corrals-loyaty-rewards-1361095.md): Corral’s Loyalty Rewards is a loyalty program that lets you earn points on purchases made at corralboots.com. You can convert your points into Rewards upon reaching 200, 400, or 600 points. There are no purchase requirements, subscription fees, month
- [How do I join?](https://help.corralboots.com/en-US/how-do-i-join-1361098.md): If you already have an account at corralboots.com, scroll to the bottom of the page and click the “Join Now” button. If you do not have an account, please create one and sign up for our rewards program.
- [How do I earn my rewards?](https://help.corralboots.com/en-US/how-do-i-earn-my-rewards-1361113.md): After joining, you'll earn 10 points for every $100 spent at corralboots.com. Be sure to sign into your account during checkout. Points will be added to your rewards balance once your order ships, and you can view them in your Corral account.
- [How do I receive my rewards?](https://help.corralboots.com/en-US/how-do-i-receive-my-rewards-1361126.md): Rewards are issued via email and are automatically added to your Rewards account after issuance once the 200, 400, or 600 points level that you have selected in Rewards Settings is met. Any remaining balance of points that have not converted to a Rew
- [How do I redeem my rewards?](https://help.corralboots.com/en-US/how-do-i-redeem-my-rewards-1361129.md): Rewards are valid for 180 days after the date of issuance. Rewards are stored in your account and will be available to apply to purchases made on corralboots.com during checkout. Be sure you are signed into your account to see your available rewards.
- [What can I use my rewards on?](https://help.corralboots.com/en-US/what-can-i-use-my-rewards-on-1361130.md): Rewards can only be used on Corral Boots Brand such as Boots, Hats, and Bags/Purses. Rewards can’t be used on Circle G, On Sale items, Limited Edition, combined with other promotion or codes.
- [When can I use my rewards?](https://help.corralboots.com/en-US/when-can-i-use-my-rewards-1361132.md): Rewards can be used any time of the year EXCEPT on Sale Events. Such as the following days May 7th-14th, Nov. 27th- De. 1st, and Dec. 26th-31st.
- [What happens to my rewards if I make a return?](https://help.corralboots.com/en-US/what-happens-to-my-rewards-if-i-make-a-return-1361133.md): When you return merchandise from a purchase that earned points, you will receive a refund for your original payment. However, the points earned from that purchase will be deducted from your point balance. This means your point balance could potential
- [Do my rewards expire?](https://help.corralboots.com/en-US/do-my-rewards-expire-1361149.md): Rewards expire 180 days from the date they were earned.
- [What if I don't receive my rewards?](https://help.corralboots.com/en-US/what-if-i-dont-receive-my-rewards-1361151.md): Rewards are issued in increments of $10. Once you earn enough points, your rewards will be automatically added to your account. You can earn rewards as follows: 200 points for a $20 reward, 400 points for a $40 reward, or 600 points for a $60 reward.
- [Is there a limit to how many points I can earn?](https://help.corralboots.com/en-US/is-there-a-limit-to-how-many-points-i-can-earn-1361152.md): You can earn an unlimited number of points; however, there is a limit to how many you can redeem at once. You can redeem a maximum of 300 points at a time. Any points that you do not use will remain in your account until you either redeem them later,
- [How can I get a birthday reward?](https://help.corralboots.com/en-US/how-can-i-get-a-birthday-reward-1361153.md): Once you provide your date of birth, you will receive points that can be used throughout your birthday month. If your birthday is in August, you can redeem your rewards from August 1st to August 31st. Please note that once your birthday month has end